Frequently Asked Questions

Once you’ve ensured everyone's safety and moved vehicles out of traffic/danger it’s time to think about repairs. Take photos of all vehicles, damage, number plates and take a note of time and location. This will help with insurance claims later. Also get the full name and contact details of the other driver(s) involved in the accident and their insurance provider(s)/policy number(s) if possible.

Give us a call on 07 856 7481 if you need your vehicle towed or to book repairs then get in touch with your own insurance provider as soon as possible to report the accident and lodge a claim.

Repair times vary based on the extent of the damage and parts availability. We strive to complete repairs as quickly as possible without compromising quality. Our team will provide you with an estimated timeline during the assessment.

Yes! We have a number of courtesy vehicles available upon request. We aim to minimize inconvenience during your repair process as much as possible and encourage customs to use one of our courtesy vehicles if needed, so you can go about your day-to-day activities as normal.

Yes! We have tow trucks and drivers at the ready to collect your vehicle. We encourage customers to get their vehicle moved as soon as possible after and accident or breakdown to avoid theft and vandalism.

Give us a call on 07 856 7481 if you need your vehicle towed.

Yes, Riverlea Panel & Paint guarantees all of its work is carried out up to I-CAR & NZTA standards. For any issues within xx months of services please call 07 856 7481 or come down to the shop. Parts and material defects if any will be subject to their own manufacturer terms and conditions. *Insert real terms*